Frequently Asked Questions (FAQ)

 
 
How does it work?
How much does it cost?
How long does it take to get my tax refund?
How do I get started?
Can I save my information and finish it later?
How long does it take to complete a typical tax return?
Who is MyTaxRefund.com.au?
What if I enter wrong information?
Is you website secure?
Can I do also my tax return by mail or email or fax?
What other services do you provide?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
How Does it Work?          
  We understand that tax is not everyone's cup of tea, so we've designed a system that is as simple as possible for you, and yet allows us to get you the biggest refund that you're legally entitled to.

3 Simple Steps for You

1. Login to My Tax Return My Tax Return

2. Answer the questionnaire

3. Submit your tax return to us

3 Simple Steps for Us

1. One of our accountants will review your tax return within 24 hours, and identify any potential tax deductions and tax offsets.

2. Your accountant will contact you by your preferred method within the following 24 hours to discuss your return and any issues.

3. Once you are happy with the outcome, your tax return will be lodged within 24 hours of receiving your authority & payment.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
             
How much does it cost?          
  Standard Tax Return

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  Includes all income, Deductions & Tax Offsets (except Dividends & Distributions, Capital Gains, Rent & Business). $69      
             
  Investor Tax Return          
  Includes Standard Tax Return and all Dividends, Distributions & Capital Gains.   $89      
             
  Property Investor Tax Return          
  Includes Standard Tax Return, Investor Tax Return and All income & expenditure related to your Investment Property.   $69    + $89 per property
             
  Business Tax Return          
  Every business has it's own circumstances  and is subject to more complex taxation rules, so please contact us for a competitive quote.          
             
  Fee from Refund          
  Don't pay up front, get your fee deducted from your refund.   $20      
             
  Fast Refund          
  Get an advance on your refund paid into your bank account within 48 hours, and your fee deducted from your refund (a valid credit card (Mastercard/Visa only) and $10 security fee is required)   $134 - $224 (depending upon the refund amount)
           

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  Multiple Tax Returns          
  Do you have more than 1 tax return to lodge, or more than 1 Investment property?  We are more than happy to give you a discount.   20%      
             
  Audit Insurance          
  Protect yourself against the cost of an unexpected tax audit for 5 years (includes audit associated fees up to $500)   20% of the fee    
             
How long does it take to get my tax refund?        
  The Australian Taxation Office (ATO) usually processes tax returns within 10-14 days.    
             
How do I get Started?          
  Simply Click Here          
             
Can I save my information and finish it later?      
  Absolutely.  We have invested in secure internet technology that will save your information in a secure environment and you can come back at any time to finish your tax return.   Simply click the "Save for Later" button at the bottom of the screen that you're in at the time, and enter a password.    
             
How long does it take to complete a typical tax return?      
  10-20 minutes should be sufficient for you to complete the questionnaire for a typical tax return.   Within 24 hours, one of our accountants will contact you to discuss your tax return and how we can maximise your tax refund.    
     
             
Who is MyTaxRefund.com.au?         [top]
  MyTaxRefund.com.au is wholly owned and operated by Guardian Accounting.    
             
What if I enter the wrong information?      
  If you discover that you have entered some incorrect information, please contact us ASAP so that we can make any corrections.    
             
Is your website secure?          
  Absolutely.  We understand the importance of maintaining the privacy of your information, and we have implemented appropriate SSL encryption technology.   As with any internet facility you can play an important role in maintaining your security, such as keeping your tax file number and password private.   If you become aware of any breach of security please notify us immediately so that we can take action.    
     
             
Can I do also my tax return by mail or email or fax?          
  If you would prefer to send your tax documents to us via the mail or email or fax please download our 2008 Checklist here. Complete and send with your tax documents to the address on the checklist. There is an additional $20 surcharge to do your tax return this way.    
     
             
What other services do you provide?          
  Our parent firm is Guardian Accounting which provides services such as;
  • Business accounts & tax returns,
  • Business Activity Statements,
  • GST advice,
  • Tax Planning,
  • Business Structures,
  • FBT Planning & Compliance,
  • Cashflow Analysis & Projections,
  • MYOB Training & Support,
  • Business Sale & Purchase advice,
  • Self Managed Super Fund accounts & tax returns.

For more information please check out the website

 

   
     
     
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© 2008 Guardian Accounting. All rights reserved.